{"id":77,"date":"2026-01-15T17:55:12","date_gmt":"2026-01-15T16:55:12","guid":{"rendered":"https:\/\/www.citytourscusco.com\/en\/?page_id=77"},"modified":"2026-01-21T15:44:41","modified_gmt":"2026-01-21T15:44:41","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.citytourscusco.com\/en\/terms-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<section class=\"bg-white pt-6 pb-8\">\r\n    <div class=\"container mx-auto px-4\">\r\n        <div class=\"max-w-5xl mx-auto\">\r\n            <nav class=\"text-sm mb-4\">\r\n                <ol class=\"flex items-center space-x-2 text-neutral-600\">\r\n                    <li><a href=\"\/\" class=\"hover:text-primary\">Home<\/a><\/li>\r\n                    <li><span class=\"text-neutral-400\">\u203a<\/span><\/li>\r\n                    <li class=\"text-neutral-900\">Terms and Conditions<\/li>\r\n                <\/ol>\r\n            <\/nav>\r\n            <div class=\"mb-6\">\r\n                <h1 class=\"text-3xl md:text-4xl font-bold text-neutral-900 mb-4\">\r\n                    Terms and Conditions\r\n                <\/h1>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed mb-3\">\r\n                    This document regulates the use and hiring of services offered on the CityToursCusco digital platform, owned by the company Machupicchu Terra S.R.L., registered with the Ministry of Culture of Peru under code MA0473.<\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    By booking and contracting a group or private tour through this website, the Customer expressly accepts these Terms and Conditions, which constitute a legal and binding contract between both parties.\r\n                <\/p>\r\n            <\/div>\r\n            <hr>\r\n            <br>\r\n            <ul class=\"space-y-4\">\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#general-information\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        General Information\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#contracting-parties\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Contracting Parties\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#purchasing-booking-process\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Purchasing and Booking Process\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#service-conditions\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Service Conditions\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#personal-data-protection-policy\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Data Protection Policy\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#changes-modifications\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Changes and Modifications\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#cancellations-refunds\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Cancellations and Refunds\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#payment-conditions\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Payment Conditions\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"flex items-start\">\r\n                    <svg class=\"w-6 h-6 text-primary mr-3 mt-1 flex-shrink-0\" fill=\"currentColor\" viewBox=\"0 0 20 20\">\r\n                        <path fill-rule=\"evenodd\" d=\"M10 18a8 8 0 100-16 8 8 0 000 16zm3.707-9.293a1 1 0 00-1.414-1.414L9 10.586 7.707 9.293a1 1 0 00-1.414 1.414l2 2a1 1 0 001.414 0l4-4z\" clip-rule=\"evenodd\"><\/path>\r\n                    <\/svg>\r\n                    <a href=\"#final-considerations\" class=\"text-primary hover:text-primary-dark hover:underline font-medium transition-colors\">\r\n                        Final Considerations\r\n                    <\/a>\r\n                <\/li>\r\n            <\/ul>\r\n            <br>\r\n            <hr>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<section class=\" py-8 bg-white\">\r\n    <div class=\"container mx-auto px-4 o-content _regular-content\">\r\n        <div class=\"max-w-5xl mx-auto\">\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"general-information\">\r\n                    General Information\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    <b>CityToursCusco<\/b> is a virtual platform specialized in the sale and management of <b>group and private tours in the city of Cusco<\/b>, including visits to museums, temples, archaeological sites, viewpoints, and other urban tourist attractions.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    The company <b>Machupicchu Terra S.R.L.<\/b> is the only entity authorized to modify, extend, or restrict these terms and conditions, as well as the services offered on this website.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"contracting-parties\" style=\"scroll-margin-top: 5rem;\">\r\n                    Contracting Parties\r\n                <\/h2>\r\n                <ul>\r\n                    <li><b>CITYTOURSCUSCO<\/b>: Virtual platform specialized in tours and routes through the city of Cusco, operated by Machupicchu Terra S.R.L.<\/li>\r\n                    <li><b>CLIENT<\/b>: Natural or legal person who acquires the services offered by CityToursCusco.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"purchasing-booking-process\" style=\"scroll-margin-top: 5rem;\">\r\n                    Purchasing and Booking Process\r\n                <\/h2>\r\n                <ul>\r\n                    <li>The Client can make a reservation online from anywhere in the world.<\/li>\r\n                    <li>To confirm the purchase, it is essential to have a valid email address where the reservation confirmation, payment receipt, and other service details will be sent.<\/li>\r\n                    <li>The reservation form must be completed with truthful data that matches an official identification document (passport, ID, foreigner card, etc.).<\/li>\r\n                    <li>Once the full payment (100%) is received, CityToursCusco will send the digital confirmation of the booked tour.<\/li>\r\n                    <li>The Client must appear on time at the agreed pickup location. <b>Failure to attend<\/b> will be considered a No Show, with no right to a refund.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"service-conditions\" style=\"scroll-margin-top: 5rem;\">\r\n                    Service Conditions\r\n                <\/h2>\r\n                <ul>\r\n                    <li>CityToursCusco exclusively offers guided group and private tours within the city of Cusco.<\/li>\r\n                    <li>The services include: tourist transportation, authorized professional guide, entrance fees to the designated places (depending on the type of tour), and personalized assistance.<\/li>\r\n                    <li>The company commits to providing the service with safety, punctuality, and professionalism.<\/li>\r\n                    <li>Any official communication can be made via email: info@machupicchuterra.com or via WhatsApp: (+51) 932 222 271 \/ (+51) 994 349 441.<\/li>\r\n                    <li>The schedules, meeting points, duration, and specific conditions of each tour will be confirmed to the Client in advance.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"personal-data-protection-policy\" style=\"scroll-margin-top: 5rem;\">\r\n                    Personal Data Protection Policy\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    In compliance with <b>Law No. 29733 &#8211; Personal Data Protection Law<\/b>, the data provided by the Client will be treated confidentially by <b>Machupicchu Terra S.R.L.<\/b>, located at Recoleta 208 \u2013 Cusco.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    The use of personal data will be strictly necessary for the execution of the contracted services, and it may only be shared with third parties when indispensable to ensure the service provision.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    The client has the right to request at any time the rectification, cancellation, or opposition of their personal data by communicating through the official channels mentioned.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"changes-modifications\">\r\n                    Changes and Modifications\r\n                <\/h2>\r\n                <ul>\r\n                    <li>Possible changes include: tour date, participant names, type of service (group or private), and meeting point.<\/li>\r\n                    <li>Any change must be requested at least <b>72 hours (3 business days)<\/b> in advance of the service date.<\/li>\r\n                    <li>No penalty will be applied for changes made within the established timeframe.<\/li>\r\n                    <li>Requests should be sent clearly and in detail to the email info@machupicchuterra.com during business hours (09:00 to 18:00).<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"cancellations-refunds\">\r\n                    Cancellations and Refunds\r\n                <\/h2>\r\n                <ul>\r\n                    <li>Cancellations must be sent to the email info@carmachupicchu.com at least <b>3 days in advance<\/b> of the transfer date.<\/li>\r\n                    <li>The refund will be made with a penalty of <b>25% of the service value<\/b> (the Client will receive the remaining 75%).<\/li>\r\n                    <li>No last-minute cancellations or <b>No Show<\/b> cases will be accepted.<\/li>\r\n                    <li>The refund will be processed within a maximum of 48 hours before the service date, through the same payment method used.<\/li>\r\n                    <li>The accreditation time will depend on the payment gateway used (Visa, MasterCard, PayPal, etc.), and it may take up to 30 calendar days depending on the bank entity.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"payment-conditions\">\r\n                    Payment Conditions\r\n                <\/h2>\r\n                <ul>\r\n                    <li>The prices of the tours are published on the website and updated at the time of booking.<\/li>\r\n                    <li>The payment must be made 100% through the secure gateways available: Visa, MasterCard, American Express, Diners Club, and PayPal.<\/li>\r\n                    <li>Once the payment is confirmed, the Client will receive a digital receipt and tour details via email.<\/li>\r\n                    <li>All prices include taxes and banking fees, unless expressly stated otherwise in the service description.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6 scroll-mt-20\" id=\"final-considerations\">\r\n                    Final Considerations\r\n                <\/h2>\r\n                <ul>\r\n                    <li>The Client is responsible for verifying that the details provided in the service confirmation (date, time, names, ID document, pickup location, etc.) are correct.<\/li>\r\n                    <li>CityToursCusco and Machupicchu Terra S.R.L. are not responsible for delays or changes caused by external factors such as blockages, strikes, natural phenomena, government regulations, or other force majeure events.<\/li>\r\n                    <li>The booking of any service through CityToursCusco implies the full and express acceptance of these Terms and Conditions.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"Home \u203a Terms and Conditions Terms and Conditions This document regulates the use and hiring of services offered on the CityToursCusco digital platform, owned by the company Machupicchu Terra S.R.L., registered with the Ministry of Culture of Peru under code MA0473. By booking and contracting a group or private tour through this website, the Customer [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-77","page","type-page","status-publish","hentry","no-wpautop"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/pages\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":3,"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/pages\/77\/revisions"}],"predecessor-version":[{"id":190,"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/pages\/77\/revisions\/190"}],"wp:attachment":[{"href":"https:\/\/www.citytourscusco.com\/en\/wp-json\/wp\/v2\/media?parent=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}