{"id":75,"date":"2026-01-15T17:45:33","date_gmt":"2026-01-15T16:45:33","guid":{"rendered":"https:\/\/www.citytourscusco.com\/en\/?page_id=75"},"modified":"2026-01-15T17:45:33","modified_gmt":"2026-01-15T16:45:33","slug":"privacy-policy-data","status":"publish","type":"page","link":"https:\/\/www.citytourscusco.com\/en\/privacy-policy-data\/","title":{"rendered":"Privacy Policy and Personal Data Protection"},"content":{"rendered":"<section class=\"bg-white pt-6 pb-8\">\r\n    <div class=\"container mx-auto px-4\">\r\n        <div class=\"max-w-5xl mx-auto\">\r\n            <nav class=\"text-sm mb-4\">\r\n                <ol class=\"flex items-center space-x-2 text-neutral-600\">\r\n                    <li><a href=\"\/\" class=\"hover:text-primary\">Home<\/a><\/li>\r\n                    <li><span class=\"text-neutral-400\">\u203a<\/span><\/li>\r\n                    <li class=\"text-neutral-900\">Privacy Policy Data<\/li>\r\n                <\/ol>\r\n            <\/nav>\r\n            <div class=\"mb-6\">\r\n                <h1 class=\"text-3xl md:text-4xl font-bold text-neutral-900 mb-4\">\r\n                    Privacy Policy and Personal Data Protection\r\n                <\/h1>\r\n            <\/div>\r\n            <hr>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<section class=\"py-8 bg-white\">\r\n    <div class=\"container mx-auto px-4 o-content _regular-content\">\r\n        <div class=\"max-w-5xl mx-auto\">\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    1. General Provisions\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    This Privacy Policy and Personal Data Protection is issued in accordance with the provisions of Law No. 29733 \u2013 <b>Personal Data Protection Law<\/b>, its regulations approved by <b>Supreme Decree No. 003-2013-JUS<\/b>, and other complementary regulations in force in Peru.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    By using the tourist services offered through the <b>CityToursCusco<\/b> website, the user gives their free, prior, express, and informed consent for the processing of their personal data under the terms set forth in this document.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    CityToursCusco is managed by <b>Machupicchu Terra S.R.L.<\/b>, a company with <b>RUC No. 20564091490<\/b>, located at <b>Calle Recoleta 208, Cusco \u2013 Peru<\/b>, responsible for processing and safeguarding the personal data of its customers.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    2. Information We Collect\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    For the proper execution of the tourist services (group or private tours), we may request the following personal information:\r\n                <\/p>\r\n                <ul>\r\n                    <li><b>Identification data<\/b>: first name, last name, ID number, passport, or foreigner card.<\/li>\r\n                    <li><b>Contact data<\/b>: email address, phone number, and residential address.<\/li>\r\n                    <li><b>Reservation data<\/b>: information required to manage itineraries, schedules, type of service, number of participants, among others.<\/li>\r\n                    <li><b>Billing and payment data<\/b>: banking or credit\/debit card information, processed securely through certified payment gateways.<\/li>\r\n                    <li><b>Additional data<\/b>: any voluntary information provided by the customer that helps personalize the service (preferences, special requirements, dietary restrictions, etc.).<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    3. Purposes of Data Processing\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Machupicchu Terra S.R.L. will use the collected personal data exclusively for the following purposes:\r\n                <\/p>\r\n                <ul>\r\n                    <li><b>Contract execution<\/b>: process reservations, coordinate tourist services, confirm payments, and ensure the proper delivery of the tour.<\/li>\r\n                    <li><b>Customer service<\/b>: respond to queries, complaints, or requests, and provide assistance before, during, and after the service.<\/li>\r\n                    <li><b>Administrative and accounting management<\/b>: issue receipts, comply with tax obligations, and maintain operational records.<\/li>\r\n                    <li><b>Continuous improvement<\/b>: analyze usage and satisfaction statistics to optimize our services.<\/li>\r\n                    <li><b>Informational and promotional communications (optional)<\/b>: send news, discounts, or updates related to our tourist services, always with the option to unsubscribe at any time.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    4. Data Retention\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Personal data will be retained for the time strictly necessary to fulfill the purposes of processing and the applicable legal obligations.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Once that period has passed, the information will be deleted or anonymized, unless required for the fulfillment of tax, legal, or judicial obligations.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    5. Data Transfer and Confidentiality\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Machupicchu Terra S.R.L. may share personal data with duly authorized tourist providers (official guides, transporters, local operators, or similar), only when necessary for the proper execution of the contracted service.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Under no circumstances will personal data be sold, rented, or transferred for purposes unrelated to the provision of the service. Any third party accessing the data must comply with the same confidentiality and protection obligations set out in this policy.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    6. Security Measures\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    The company implements technical, organizational, and legal measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    These measures include SSL encryption systems, secure servers, internal access controls, and security protocols in payment gateways.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    7. Rights of the Data Subject\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    The Client or User has the right to exercise, at any time and free of charge, the rights recognized by law:\r\n                <\/p>\r\n                <ul>\r\n                    <li><b>Access<\/b>: know the data we hold and its purpose.<\/li>\r\n                    <li><b>Rectification<\/b>: request the correction of inaccurate or incomplete information.<\/li>\r\n                    <li><b>Cancellation<\/b>: request the deletion of their data when it is no longer necessary.<\/li>\r\n                    <li><b>Objection<\/b>: oppose the use of their data in cases allowed by law.<\/li>\r\n                <\/ul>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    To exercise these rights, the Client may contact any of Machupicchu Terra&#8217;s official channels (see section 9).\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    8. Use of Cookies and Related Technologies\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    CityToursCusco uses cookies and web analytics tools to improve the browsing experience, remember language preferences, optimize load times, and offer relevant content.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    The user can configure their browser to reject or delete cookies, although this may affect the functionality of the site.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    9. Contact and Exercise of Rights\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    For inquiries, requests, or the exercise of rights related to their personal data, the user can contact:\r\n                <\/p>\r\n                <ul>\r\n                    <li><b>Email<\/b>: info@machupicchuterra.com<\/li>\r\n                    <li><b>Phones<\/b>: (+51) 994 349 441 \/ (+51) 084 207064<\/li>\r\n                    <li><b>Address<\/b>: Calle Recoleta 208 \u2013 Cusco, Peru<\/li>\r\n                <\/ul>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Machupicchu Terra S.R.L. will attend to requests within a maximum of 20 working days, in accordance with current regulations.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    10. Policy Modifications\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Machupicchu Terra S.R.L. reserves the right to update or modify this Privacy Policy at any time to adapt it to legal, technological, or internal changes.\r\n                <\/p>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    Any modification will be published on CityToursCusco and will be considered valid from its publication date.\r\n                <\/p>\r\n            <\/div>\r\n            <div class=\"mb-12\">\r\n                <h2 class=\"text-2xl md:text-2xl font-bold text-neutral-900 mb-6\">\r\n                    11. Acceptance of the Policy\r\n                <\/h2>\r\n                <p class=\"text-lg text-neutral-600 leading-relaxed\">\r\n                    By using the services of CityToursCusco, the user declares that they have read and fully understood this Privacy Policy and gives their free and informed consent for the processing of their personal data.\r\n                <\/p>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"Home \u203a Privacy Policy Data Privacy Policy and Personal Data Protection 1. General Provisions This Privacy Policy and Personal Data Protection is issued in accordance with the provisions of Law No. 29733 \u2013 Personal Data Protection Law, its regulations approved by Supreme Decree No. 003-2013-JUS, and other complementary regulations in force in Peru. 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